Return & Refund Policy

t Toy-Dreaming, your satisfaction matters to us. We aim to provide safe, high-quality preschool toys that bring joy to your little ones. If something isn’t right, we’re here to help. This policy explains when you can return items and how refunds are handled.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, in its original packaging, and in resellable condition

  • A return request is made within 7 days of delivery

  • You have proof of purchase (order number or invoice)

Items that cannot be returned:

  • Used, damaged, or altered items

  • Toys purchased during clearance or final sale

  • Digital products or downloadable items (if applicable)

2. Incorrect, Damaged, or Missing Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos of the package and product

  • Provide your order number and details

We will review the issue and offer a replacement or refund at no extra cost.

3. Return Process

To start a return, contact:

Email: [your support email]
Phone: [your contact number]

Once approved, we’ll provide return instructions and the correct return address.

Customers are responsible for return shipping costs unless the return is due to our error (damaged or wrong item).

4. Refunds

After your return is received and inspected, we will notify you of the refund status.

  • Approved refunds will be issued to the original payment method

  • Refunds typically take 3–7 business days to appear, depending on your bank

  • Shipping fees are non-refundable, except when the product was sent incorrectly or arrived damaged

5. Exchanges

If you want to exchange an item for a different product or variant, simply contact us. Exchanges depend on stock availability.

6. Lost Packages

If a package is marked as delivered but you did not receive it:

  • Check with neighbors or your local courier office

  • Contact us so we can help investigate the issue

However, Toy-Dreaming is not responsible for packages stolen after delivery.

7. Contact Information

If you have any return or refund concerns, reach us at:

Toy-Dreaming Customer Support