Shipping Policy

At Toy-Dreaming, we aim to deliver a smooth, reliable, and stress-free shopping experience for all customers. This Shipping Policy explains how and when your orders will be delivered, the methods we use, and what you can expect after placing an order on our website.

1. Order Processing Time

Once an order is placed and payment is confirmed, we begin preparing your items for shipment.

  • Standard processing time: 1–2 business days

  • Peak season (holidays/sales): Processing may take an additional 1–2 days

We do not process or ship orders on weekends or public holidays.

2. Shipping Methods & Delivery Time

Toy-Dreaming works with trusted delivery partners to ensure your order arrives safely. Available shipping times may vary depending on your location.

Estimated delivery times:

  • Local/National Deliveries: 2–5 business days

  • International Deliveries: 7–15 business days (depending on customs and destination)

All delivery times are estimates and may be affected by weather conditions, courier delays, or customs checks.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery address

  • Package weight and size

  • Chosen shipping method

Any applicable customs duties or import fees for international orders are the responsibility of the customer.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with:

  • A tracking number

  • A link to follow your shipment’s progress

Tracking updates may take up to 24 hours to appear.

5. Incorrect Shipping Information

Please ensure your address and contact details are correct at checkout.
Toy-Dreaming is not responsible for:

  • Delays caused by incorrect information

  • Lost packages due to an inaccurate address

If you notice an error, contact us immediately at [your support email]. Changes can only be made before the order is shipped.

6. Failed Delivery Attempts

If a courier attempts delivery and no one is available to receive the package, they may:

  • Try delivering again, or

  • Hold the package at a nearby pickup point

If the package is returned to us due to repeated failed attempts, additional shipping costs may apply to resend it.

7. Damaged or Missing Packages

We carefully inspect every package before shipping.
If your order arrives damaged or items are missing, please notify us within 48 hours of delivery with:

  • Your order number

  • Photos of the package and items

We will work quickly to resolve the issue through replacement or refund.

8. International Customs & Delays

For international customers:
Customs policies vary by country, and Toy-Dreaming has no control over customs delays or additional fees. Any import taxes, duties, or handling charges must be paid by the customer.

9. Contact Us

If you have any questions about shipping, delivery, or order status, feel free to reach out:

Toy-Dreaming Customer Support